Owner Update Report Template
v2.0
Purpose. This template is used to write the update sent to owners and syndicate members after each start, trial or significant change in a horse's program.
1.Purpose
Owners pay the bills and deserve honest, timely information. An update must go out within 24 hours of every start and whenever a horse is injured, spelled, changes stables or is set for a new target. This template keeps updates consistent across trainers and staff.
2.Tone and content
Write plainly and honestly. Explain what happened, what the trainer thinks and what happens next. Do not promise results. Where a horse has a health issue, state the veterinary findings in plain words and the plan.
3.Sources
Take the facts from the Horse Register, the Trackwork and Stable Roster, the Treatment and Medication Log and the Nominations and Race Entries record. Check the result and margin against the official results before sending.
4.Approval
Updates on injuries, retirements and changes of plan must be approved by the Head Trainer or Harness Trainer before sending. Routine post-race updates may be sent by the Racing Manager.
5.Record
Save the sent update against the horse in the Horse Register notes and file a copy with the owner's file. Owner questions must be answered within two working days.